At Rose Lake Co., we want you to love your purchase and want you to be 100% satisfied with our products. Please read our Return Policy below and reach out to us at firstname.lastname@example.org to initiate a return/exchange or with any questions!
SHIPPING & DELIVERY
Orders will be processed within 48 to 72 business hours after which you will receive a confirmation email with updated tracking information. Please allow 3 to 5 business days for package to be delivered. We currently ship to the domestic U.S. and plan to add more countries soon!
RETURNING AN ITEM OR ORDER- please read carefully
*All orders must be returned via mail. Please include a copy of your order confirmation email or delivery confirmation email in your package.
Returns are processed within 5-7 business days upon receipt and return must be initiated within 14 days of original delivery to customer. All refunds initiated within the first 5 days of receipt to the customer will be processed for free, at no cost to the customer. The customer may be responsible for shipping costs on any returns initiated after the first 5 days of receipt.
Please email email@example.com to initiate a return or exchange.
In order to be eligible for a refund all items must be:
- In resell-able condition
- Have original tags attached
- Placed in original packaging. Failure to use original packaging will result in a reduction of your refundable amount.
- Returned using the label provided to you during the return request
- Include a copy of your email order confirmation.
- Do not include items that have not previously requested for return. A new request must be submitted for any additional items.
- Any item received between 15-30 days after original delivery will be issued a store credit for the returned item.
The following items are not eligible for refund or exchange:
- Merchandise marked 'FINAL SALE' on the invoice.
- Any items issued as a prize/gift
*Rose Lake Co. is not responsible for lost, stolen or damaged items during shipping. We recommend insuring shipments and gathering tracking information.
Refunds are only issued to the original payment method, or as an online store credit if requested. Orders placed with online store credit can only be refunded back to an online credit. Refunds are not credited until returned merchandise has been received and inspected for eligibility. Shipping charges are non refundable. NO EXCEPTIONS.
Rose Lake Co. is not responsible for lost, stolen or damaged packages.
To exchange product(s), a return must first be initiated. Once the return is processed, a new order may be placed. Additional costs may apply if there is a difference in priced between exchanged items.
Price adjustments may be made within 3 days of original order date for merchandise purchased at full price, except where otherwise stated during a sales event or during Black Friday weekend. Customer must contact Rose Lake Co. via email at firstname.lastname@example.org and include their order number and contact information.
Price adjustments are provided in the form of web store credit to the user’s account.