Preorders

Before preordering an item on our website, please review the following details:

  • If you are preordering an item with other in stock items, you will only be charged one time for shipping. Preorder items will be shipped separately. 
  • Payment is charged immediately at checkout, not when the item ships. 
  • If you need to cancel a preorder, please email us at customerservice@roselakeco.com
  • For returns on preorders, you will have 14 days from the date the preorder item(s) ship. 
  • Preorder items are specially ordered from our vendors. Preorders can take anywhere from 1-5 weeks. We will try to provide consistent updates on when you can expect your preorder item to ship. 
  • Preorders must be placed within the preorder timeframe listed on the product page, otherwise the item will not be available again until next preorder or added as in-stock status.